Candle Stars ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
Personal Details: Name, email address, phone number, and delivery address provided during purchases.
Payment Information: Payment details such as credit/debit card information (processed securely through third-party payment providers).
Account Information: Login credentials if you create an account with us.
Website Usage Data: IP address, browser type, and browsing activity on our website, collected through cookies and similar technologies.
2. How We Use Your Information
We use the information collected for the following purposes:
To process and fulfill orders.
To communicate with you regarding your orders, inquiries, and customer service needs.
To improve our website, products, and services.
To send you promotional offers, updates, and newsletters (if you have opted in).
To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Trusted third-party companies that assist in payment processing, order fulfillment, and delivery (e.g., Royal Mail).
Legal Authorities: When required by law or to protect our legal rights.
4. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and resolve disputes.
5. Your Rights
You have the right to:
Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data (subject to legal or contractual obligations).
Opt out of marketing communications by following the unsubscribe link in our emails.
To exercise your rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience, analyze website traffic, and tailor content to your preferences. You can manage your cookie preferences through your browser settings.
7. Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Candle Stars
Email: info@candlestars.co.uk
Thank you for trusting Candle Stars with your personal information. We value your privacy and are committed to protecting it.